ICSS 2021 : 14th International Conference on Service Science
ICSS 2021 : 14th International Conference on Service Science

ICSS 2021 : 14th International Conference on Service Science

Event Date: May 14, 2021 - May 16, 2021
Submission Deadline: March 12, 2021
Notification of Acceptance: April 12, 2021
Camera Ready Version Due: April 22, 2021


International Conference on Service Science (ICSS) is an annual academic event initiated by IBM and directed by the Advisory and Steering Committee on Serviceology in China, and is also one of the top events of service science community in China. ICSS features a unique mix of academic, industrial, and cross-discipline topics, and provides a platform for the presentation and exchange of research results and practical experiences as well as education development on serviceology. ICSS also aims at bridging the perspectives of researchers and the needs of practitioners. The speakers in the conference include many of the leading service science experts from both academia and service industries around the world.

Call for Papers

CCF ICSS 2021 research track seeks original, unpublished research papers reporting substantive new work in various aspects of services science, management, engineering, and technology. Research papers must properly cite related work and clearly indicate their contributions to the field of serviceology and related fields. All topics relevant to serviceology are of interest, but the conference program committee particularly encourages submissions in the following categories:
1. Intelligent and cognitive technologies for services
2. Service science theory
3. Service management, operation and optimization models, theories and algorithms
4. Service innovation and design methodologies
5. Software service engineering, crowdsourcing, open source, and DevOps
6. Big data, big services, crossover services, and Internet of Services
7. Cloud services, IoT services, and edge services
8. Blockchain-inspired services computing paradigms
9. Service industry practices
10. Service education, including curricula, courses and case studies


ICSS 2021 : 14th International Conference on Service Science will take place in Xi'an. It’s a 3 days event starting on May 14, 2021 (Friday) and will be winded up on May 16, 2021 (Sunday).

ICSS 2021 falls under the following areas: SERVICE MANAGEMENT, SOFTWARE SERVICE ENGINEERING, etc. Submissions for this Conference can be made by Mar 12, 2021. Authors can expect the result of submission by Apr 12, 2021. Upon acceptance, authors should submit the final version of the manuscript on or before Apr 22, 2021 to the official website of the Conference.

Please check the official event website for possible changes before you make any travelling arrangements. Generally, events are strict with their deadlines. It is advisable to check the official website for all the deadlines.

Other Details of the ICSS 2021

  • Short Name: ICSS 2021
  • Full Name: 14th International Conference on Service Science
  • Timing: 09:00 AM-06:00 PM (expected)
  • Fees: Check the official website of ICSS 2021
  • Event Type: Conference
  • Website Link:
  • Location/Address: Xi'an

Credits and Sources

[1] ICSS 2021 : 14th International Conference on Service Science

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