About |
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New disruptive technologies and the digital revolution are rapidly transforming the nature of how companies are interacting with their customers. Executives in all industries are thus using digital advances such as analytics, mobility, social media, IoT and smart embedded devices – as well as improving traditional technologies such as ERP – to build new digital services and transform the experience of their customers. However, transforming the customer experience does not imply only to integrate new technology, but requires also to adopt a customer centric approach that places the individual customer at the centre of organization, processes and roles. As a consequence, the workshop “Transforming the Digital Customer Experience” is at the corner between technological progresses and business advances by focusing in how the mix of new technologies and new organizational models can help in developing services to improve the experience of the digital customer. The workshop embraces concepts from Computer Science, Information Systems, and Business Administration areas. The goal of the workshop is to identify challenges from digitization of the customer relationship and to make progress, such as tools, methodologies and frameworks, to deal with these |
Call for Papers |
Topics of interest
Submission guidelines
Submission system is available at EasyChair. Papers must be submitted in PDF format according to Springer LNBIP template
Papers approved for presentation at DigEx-2020 will be published in BIS 2020 workshop post-conference proceedings, as a volume in Springer’s Lecture Notes in Business Information Processing (LNBIP) series. BIS 2020 Workshops proceedings will be distributed to workshop participants by regular mail. Workshop papers will be made available in electronic form by the BIS organizers to all workshop participants (and only to them) directly before the conference. Important dates
Organizers and Chairs
Program Committee
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Summary |
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DigEx 2020 : 2nd International Workshop on Transforming the Digital Customer Experience will take place in Colorado Springs, USA. It’s a 3 days event starting on Jun 08, 2020 (Monday) and will be winded up on Jun 10, 2020 (Wednesday). DigEx 2020 falls under the following areas: INFORMATION SYSTEMS, DIGITAL TRANSFORMATION, CUSTOMER EXPERIENCE, USER EXPERIENCE, etc. Submissions for this Workshop can be made by Apr 06, 2020. Authors can expect the result of submission by Apr 27, 2020. Upon acceptance, authors should submit the final version of the manuscript on or before May 11, 2020 to the official website of the Workshop. Please check the official event website for possible changes before you make any travelling arrangements. Generally, events are strict with their deadlines. It is advisable to check the official website for all the deadlines. Other Details of the DigEx 2020
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Credits and Sources |
| [1] DigEx 2020 : 2nd International Workshop on Transforming the Digital Customer Experience |
